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Rub and Scrub terms and conditions

Rub and Scrub terms and conditions apply to domain registration customers. Rub and Scrub fees are subject to change and we give a 90 day notice period to customers.

Registrations and Renewals:
Registering a Domain name does not give any legal rights to that trade name. It is the responsibility of the party requesting registration and not rubandscrub.co.uk to carry out a trademark search and to check for any name disputes. We make no statement that the domain name you wish to register is available to be registered or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified of the registration. The registration and use of your domain name is subject to the terms and conditions of use by the particular naming body so please ensure you are aware of the terms and conditions. You will have no grounds for a claim against us in respect of refusal to register a domain name. We shall accept no liability in respect of the use by you of a domain name and any dispute between you and any other body must be resolved between the parties. In case of a dispute we will at our discretion withhold, suspend or cancel the disputed domain name. Any cancelled domain registrations will be subject to a standard admin fee of £40. Cancellation requests must be received in writing no later than 1 month from the registration.

Customer Enquiries
We will respond within 5 working days to customer queries.

.UK Terms and Conditions
When a UK domain name is registered in your name you will be subject to the terms, contracts and conditions of Nominet UK as shown here – https://www.nominet.uk/resources/terms-of-use/

Transfer:
Customers wishing to transfer their domains to another provider for hosting may do so without a fee.

Domain Expiry:
Domains are renewable each year. Reminder emails are sent out 30 days, 15 days, 3 days and 1 day before the domain expires. We send reminders to the email address on the account, it is the registrant’s responsibility to ensure the contact details are up to date. We are not responsible if your domain fails due to incorrect contact details. If you do not wish to renew a domain please contact us at least 14 days prior to the domain expiry via email at info@rubandscrub.co.uk. Alternatively you may set your domain to auto renew. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance. If you do not renew your domain before its expiry date then all the services we provide will be suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal to view renewal fees. After 30 days your domain will be suspended and will proceed into a 60 day grace period where you will still be able to renew your domain name but with an extra fee. This must be requested via email before the 80th day after the domain expiry, after 90 days your domain will be cancelled and deleted from the register and be made available for resale through a 3rd party registrar.

Domain renewals:
We will send email reminders to customers, registrants and admin contact for domains under ICANN guidelines:

  • 1st Reminder – sent 30 days prior to domain expiry
  • 2nd Reminder – sent 15 days prior to domain expiry
  • 3rd Reminder – sent 3 days prior to domain expiry
  • Deactivation – sent 1 days after domain expiry Deletion – sent 28 days after domain expiry

Liability:
rubandscrub.co.uk will not be liable for any loss due to suspension, removal or unavailability of a customer’s web site.

Suspension/Termination:
You may terminate your service with us at any time, giving a minimum of 30 days notice. rubandscrub.co.uk reserves the right to suspend or cancel any account.

Abuse:
Any abuse reports can be sent to info@ rubandscrub.co.uk and we will respond within 5 working days.

Nominet:
Please view the Nominet website for further information about the UK domain name registration process at www.nominet.org.uk.

Dispute Resolution:
Please visit http://www.nominet.org.uk for details of Nominet’s Policy and Procedures and visit https://www.nominet.uk/resources/policy/policies-rules/#registrationterms for Nominet’s Terms and Conditions.

Complaints:
We will deal with all complaints in total confidence. All complaints should be sent to info@ rubandscrub.co.uk and we will respond within 5 working days. After we have responded, if you feel you wish to escalate your complaint please escalate to Nominet (the .uk registry) shown here: https://www.nominet.uk/resources/complaints/